Webinar: Productive Workplace Interactions

Course Description

Conflict is one of the most frequent, yet challenging forms of social interaction. It taps into our values, beliefs, attitudes, perceptions, judgements and emotions and is greatly influenced by the skills and aptitudes of the individuals involved. Even after the immediate conflict has ended, the outcome and the manner in which it came about linger on. If a mutually satisfactory resolution was reached, the relationship will likely be strengthened. If the outcome is perceived to be unfair to either party, however, the result often ranges from mutual avoidance to anger, fear or even retaliation.

With the proper use of collaborative conflict resolution, parties retain the greatest control over the process and outcome of their conflict, while maximizing the opportunity for strengthened future interactions and relationships.

This 45 minute interactive webinar presents an overview of the concepts and skills of collaborative conflict resolution. You will explore factors that lead to conflict escalation and those that can de-escalate conflict. You will have opportunities to identify and practice the attitudes and behaviours that lead to positive outcomes in conflict situations.

Text & Resource Materials

Any course manuals or course material will be provided to you during the webinar.

Upcoming Workshops


When: TBD
Where: Via Webinar
Cost: $33 + GST (per person)

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If you have any questions concerning the workshop, please contact Donna Verones by e-mail at donnav@bcpsea.bc.ca or by phone at 604.730.4501.

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